Inspiring Customer Service in the 21st Century Library
Libraries have more competition than ever from the Internet (we won’t mention the ‘G’ word) and other highly attractive stores of information, why do your clients come to you? Inspiring customer loyalty and offering value added services to clients is more important than ever if your library wants to stay relevant and needed by your community. This paper will examine ways to inspire customer loyalty, provide excellent customer service and examine what exactly are value-added services, the services that will keep your clients coming back to you (both virtually and physically); a paper for all those interested and passionate about providing excellent customer service and inspiring customer loyalty in their clients.